Airline Detail >> Economy
Economy
Business
First
Overall Rating: 6.17
The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.
Customer Service :
7.00
Comfort:
6.00
Food & Beverage:
6.00
Value for Money:
6.00
In-Flight Entertainment:
6.00
Cabin Atmosphere:
6.00
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In-flight Service
Food & Drink
Beverages
Non Alcoholic - No Charge: * Coca-Cola classic * Orange Juice * Diet Coke * Apple Juice * Sprite * Tomato Juice * Diet Sprite Zero * Cranberry Apple Juice Cocktail * Dr Pepper * Coffee * Ginger Ale * Decaf Singles * Carbonated Water * Hot Cocoa * Non-Carbonated Purified Water * Tea * Tonic Water * Mr & Mrs T Bloody Mary Mix Beer - $4: * Bud Select * Heineken * Bud Light * Miller Lite Wine - $4: * Vendange Chardonnay * Vendange Cabernet Sauvignon Cocktails - $4: * Dewars Scotch * Bacardi Rum * Finlandia Vodka * Bailey's Irish Cream * Jack Daniels * Canadian Club Reserve * Wild Turkey * Tanqueray Gin
meals
* segment less than 600 miles in length: you will be served peanuts/pretzels * On nonstop flight segments that are 601 to 1270 miles: you will be served a packaged snack appropriate to the time of day for your travel * On flights longer than 1271 miles: a travel snack box will be served
Check-in Option
Online check-in
* Check in beginning 24 hours prior to your scheduled departure * Check in at least one hour prior to your scheduled departure
Check-in
At 20 minutes prior to scheduled departure you can get a boarding pass only at the Departure Gate
Luggage Allowances
Checked Baggage
allow two (2) checked pieces of baggage per ticketed Customer. Maximum weight is 50 pounds and maximum size is 62 inches (length + width + height) per checked piece of luggage.
Carry-on Luggage
Airline passengers may now carry only one bag plus one smaller, personal-type item onboard the airplane. Southwest Airlines limits carryon bag dimensions to 10x16x24 inches.
Frequent Flyer Services
MySouthwest
* Drive your way to a free flight with Alamo! * Budget rewards Rapid Rewards Members with up to 20% off and up to quadruple credit! * Double Up with Dollar! * A Free Day or 50% off, and Double Credit with Hertz! * Get 50% off select Phoenix Suns games! * Discounted Parking at Park ‘N Fly @ Park One - LAX * Anheuser-Busch Adventure Parks * Space Center Houston
Reviewed Flights
Tracy627
on 06/05/08
From Oakland, USA (OAK) to Burbank, USA (BUR)
Customer Service: 
7.00
In-Flight Entertainment: 
6.00
Comfort: 
6.00
Cabin Atmosphere: 
6.00
Food & Beverage: 
6.00
Value for Money: 
6.00
Seat number: 33   Flight date: 2008-6-5
Southwest is like riding the bus or train with open seating. The new boarding process is generally ignored by those who jump the line