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In-flight Service
Seating
*Exclusive cabin of just 8 seats. *International-grade 55-inch seat pitch. *buit-in massage function
Entertainment
a matchine you can watch,listen and talk with a full QWERTY keyboard. listen: music, radio, and so on. chat: seat-to -seat chat, tv chat,email chat,and so on.
Food & Drink
Check-in Option
online check-in
Virgin America lets you check in from the comfort of your home computer, 24 hours prior to your flight, and up to 90 minutes before it takes off. When you get to the airport you can bring your bags to the airport kiosk line, or our Virgin America ticket counter. But please note,all members of your party must check in at the same time. please be at the gate and ready to board no later than 30 minutes before departure. Your reservations may be canceled if you are not at the gate at least 15 minutes before the scheduled departure time.
kiosks check-in
At Virgin America, your credit card can get you checked-in for your flight. Just swipe it at one of our convenient kiosks located near the ticket counter. No credit card? Don't sweat it. You can also type in your confirmation number. Your reservation will appear right on the screen. From there you can check in, change your flight, select or change seat assignments, review your itinerary, find out about possible delays or schedule changes, and get a receipt for your e-ticket. When you're done, just print out your boarding pass and head to your gate.
Counter Check-In
If the good old-fashioned ticket counter is more your speed, one of our friendly team members will be happy to get you checked-in for your flight. Just remember to bring your government-issued photo ID. Show it to one of our team members and they'll get you ready to head to your gate.
Luggage Allowances
Frequent Flyer Services
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I purchased 3 tickets that cost around $1,500, and had a serious medical emergency that prevented us from taking the trip. I canceled two weeks in advance, and requested a refund. The refund was denied. I was unable to use the credit due to this ongoing health condition, and because I rarely fly. They were unwilling to refund even after I faxed in a note from my partner's doctor. (I have since faxed in other verification of several other hospital stays.) During one communication with Guest Services customer service rep, I was told that the credit expired in August, when, in fact, most of it expired one month earlier. This led to most of my credit expiring. I have asked for an extension on the credit, so I could try to sell the credit to a third party at a discount. (I wish I could use the credit for flights, but, I'm just not in a situation where we could do that.) So far, the request has been denied and I'm losing hope. I think Virgin America is being unfair -- I cancelled on time, and did not preclude their re-selling the seats. I think the policies are unreasonable and the staff and management are being inflexible and inhumane in this situation. Virgin America is profiting $1,500, getting my money without rendering any service. I feel robbed. If this situation is resolved, I'll post a followup or remove this review.