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Economy
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In-flight Service
Cabin Space
Virgin Atlantic's Economy class aims to give maximum value for money.
With an average seat pitch of 31", our seats are designed to maximise legroom, so you'll have plenty of room to relax and stretch your limbs during your flight. New seats also have adjustable headrests and lumber supports!
Entertainment
Every seat has its own seatback TV with a choice of channels to keep everyone entertained throughout the flight.
We're dedicated to bringing you the very latest movies, comedy, sports, drama and kids shows. On many of our flights each seat also comes with its own video games console with up to 35 games.
And, rolling out across the fleet, is the very latest video on-demand, which means you can pause, fast forward or rewind, just like at home.
Amenity Kits
Fly with us in Economy and the little surprises start when you get to your seat and check out the free amenity kit. Out of the UK, it's a trendy little backpack with everything you could want on your flight, including:
- Eyeshades
- Socks
- Toothbrush and Toothpaste
Extras
Those 'little extra's are what makes Virgin Atlantic stand out from the rest:
- Seatback magazine - IFE's listings and reviews
- Free newspaper at the gate on flights from the UK.
- Free goodie bag for kids
- Retail Therapy
Inflight Shopping
We have a fantastic In-flight shopping range for you. If you want to order anything now why not take advantage of our pre-order service.
Food & Drink
Food and Drink
There is such a thing as a free lunch; we offer a free meal and free drinks on all our flights. You can forget the usual jokes about airline food, ours is delicious and with enough notice we can even tailor our catering for some specific dietary requirements that you may have i.e.
- Kosher
- Vegetarian
- Gluten-free
- Medical Meals.
Check-in Option
Online check in
Online check in opens 24 hours before the scheduled departure of the flight and closes 2 hours before. Online Check In is currently unavailable for the following services: flights departing from Grenada, flights departing from Tobago.
Check-in at a kiosk
To help to make the check in experience as fast, easy and stress free as possible we have introduced Self Service Check In Kiosks at all of our UK airports Once you have completed Kiosk Check In go to the bag drop if you have bags to check in and then head to departures. If you Check in on the kiosk and have hand luggage only you can go directly to departures and by-pass the Bag Drop altogether. If you have checked in Online but were not able to print off your boarding card, you can now print this at a kiosk or have it printed for you at the Bag Drop!
Twilight Check In
Check in between noon and 9pm the night before you fly from London Gatwick then turn up at the Gate at least 50 minutes prior to departure with your boarding pass. It really is that easy and a real bonus if you're on an early morning flight.
Check-in Chill Out in the Caribben
Soak up the last drop of Caribbean sunshine at participating hotels. Our staff will check you in at your hotel, give you your boarding card and take your bags in a secure van to the airport. All you have to do is pick your favourite lounger by the pool , order a cool drink and ensure you are at the airport 50 minutes prior to departure.
In Town Check-in at Hong Kong
Check In at the Airport Express Train (AEL) facilities at either the Hong Kong or Kowloon Stations. They are open from 0600 - midnight daily. You can check in on the day, up until 90 minutes before departure. Then, simply board the AEL to the airport and proceed as normal through passport control.
Amend Your Booking
When you have your confirmed ticket you can amend the following:
- Seat selection
- Meal selection
- Frequent Flyer details
- Advance Passenger Information
*Please note the Amend Booking service is available up to 24 hours before the scheduled departure of the flight.
Luggage Allowances
Checked baggage
Checked baggage by piece
Two pieces of luggage per passenger, each weighing up to 23kg (50lbs). When added together, the three dimensions of any piece of luggage must not exceed 158cm (62in).
Checked baggage by weight
A total maximum luggage weight of 23kg per passenger.
Hand baggage
Economy and Premium Economy passengers may take 1 piece of hand baggage on board. Individual dimensions not to exceed 23 x 36 x 56cm, (approx 9 x 14 x 22 inches) and 13lb/6kg in weight.
Frequent Flyer Services
Flying Club
Join Flying Club and at first you'll see Red, then shining Silver, and finally the glow of Gold. As you embark on your Flying Club journey, the more you fly and move up through the tiers, the more you are rewarded with exclusive benefits. To see how you'll be seriously rewarded at each step, check out the benefits on offer as a Red, Silver or Gold member below:
Flying Club Red: The famous Flying Club Red is where it all starts, and gives you the opportunity to earn and spend Flying Club miles, and earn tier points to move up to Flying Club Silver.
Flying Club Silver: Being in the middle has never been better than with Flying Club Silver. Earn 25% more of base flown miles, First Class train upgrades, and use of Premium Economy Check In every time regardless of your class of travel.
Flying Club Gold: The top tier, best of the best. Gold members earn an extra 50% of base flown miles for every flight, access to our Clubhouses, Upper Class Check In and enjoy so much more.
Top Airlines
Latest Airline Reviews
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Late take off! Chaos at departure gate! On board they have forgotten my Mail and Hello magazine! Guess no longer important but they did send a birthday cake! Amenity kit is getting meaner and meaner! No more polo mints and creams! Many goodies going in fact all the little things that made Virgin outstanding are slowly going away! In flight power only works if you buy the system they sell on board and that costs £55! I tried but it was a broken reject! Flight bumpy, very in parts over Mongolia and later near Moscow! Must say though the seats are much better than Cathay business class! No comparison! Wide and longer and far more comfortable! Late arrival!
On time departure. Virgin lounge amazing as usual but service is definitely slipping as waited 40 minutes before anyone came to see me despite trying! So unusual! Caroline the hostess I have seen many times before gave me the most amazing hot chocolate with cognac! Night cap!! Brill! Ate nothing as stuffed myself at the lounge!
Another thoroughly disappointing flight. I note that Archie is rating Virgin as being excellent from the front of the plane and I am sure that is a different ball game. With 5 days another bad flight provided by Virgin. The A340-300 used on this flight had no video on demand and I was subjected to hoping the film would start so that I could watch it. Otherwise I spent the time endlessly flicking through the channels and watching bits of the films. Small screens, shabby controls, not even the correct schedule of movies in the magazine. How can the airline that brought in-flight entertainment to the fore have ended up providing some archaic number - cost cutting??? Terrible!! I think the same was true of upper class and Premium economy for the in-flight entertainment and I would certainly have not paid for this service had I known what it was going to be like. Unless you want to fly retro - this was RUBBISH!!! GET A GRIP VIRGIN!!!!
3 hours to get a drink!!!! Virgin may have managed to double their profits during the last financial year which is an achievement in itself, but it is obvious that the cost cutting is impacting the service which Virgin have previously been known for. The food was disgusting. The service slow. The recently added VS239 and VS238 flights to and from London and Hong Kong to add to the routes used to be empty but Virgin are now using the A340-300 as opposed to the larger A340-600 which is used for VS201 and VS200 which are the night flights. Can Virgin retain clients at this rate in the new financial year? Really disappointing!!! Also, if you buy your tickets through an agent, you are really treated badly with upgrades etc - where's the customer service gone?
Virgin is usually celebrated for its innovation and the airline is currently celebrating 25 years of it; unfortunately, my flight from LHR - HKG was a big let down on this score. This route is highly competitive and I choose Virgin because a) they were priced well and b) I knew I'd get good films and TV programmes. However, the plane I flew on was 1 of 4 Virgin Atlantic planes that has not been refitted, which means seatback screens are small and there is no on-demand entertainment. There were probably 6 films to choose from, but they ran on a reel that took over an hour to reload between showings. This was incredibly frustrating. We had all been offered upgrades to Premium Economy at Heathrow for an additional 250 pounds. I'm extremely glad I didn't cough up as the entertainment throughout the whole plane was clunky and out-of-date. I had also ordered a vegetarian meal prior to flying online, which never showed up. Fortunately, I had planned in advance and bought myself a salad to take on-board at Heathrow. A shame to have had this experience, esp. after a very bad flight in the customer service stakes a week before on the HKG - LHR route. More on that to follow.