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Airline Detail >> Economy
Economy
Business
First
Overall Rating: 7.67
As an Aviation Group, Lufthansa adheres firmly to economic and strategic criteria, focusing on the core competencies of its five business areas: passenger traffic, logistics, MRO, catering and IT services. The Group attaches overriding importance to quality and innovation, safety and reliability.
Customer Service :
8.00
Comfort:
8.00
Food & Beverage:
8.00
Value for Money:
6.00
In-Flight Entertainment:
8.00
Cabin Atmosphere:
8.00
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In-flight Service
Seat
* short and medium haul routes: Enjoy lots of room as you have more legroom and can stretch out your legs easily due to the slim construction of the backrests of our Economy Class seats. * long haul routes : The seat cushion width of over 40 cm as well as the individually adjustable headrest at every seat offer you extremely good seating comfort. You enjoy optimal support because when you tilt your backrest you also raise your seat.
Entertainment
* long haul routes : the choice includes 65 video options with 30 cinema films in up to eight languages, 25 TV programmes and 10 music magazines from around the world, 100 CDs, a selection of audio books, 30 radio programmes with many international channels, games of skill, action games, board games and strategy games as well as 11 language courses.
Food & Drink
beverage & meals
We will serve you meals that suit the departure time and the destination. The meals are rounded off by a wide range of beverages. On selected routes we will serve a movie snack during the Inflight Entertainment.
Check-in Option
Online check-in
With an etix® - Lufthansa’s electronic ticket - you can check-in as of 23 hours before departure and choose your seat whilst at home or at work.
Quick check-in
Enjoy the many advantages of the quick check-in machine, such as for example, the choice of individual seat or making later changes to your seat; check-in for groups of up to four people or handing in your baggage after check-in.
SMS check-in
The evening before the flight from 6:00 p.m., if your time of departure is between 6:00 a.m. and 4:00 p.m. and in the morning of the day of your flight if the departure time is between 4:00 p.m. and midnight.
late night check-in
You check in your baggage in the evening before the day of your flight at a Check-in counter or Quick Check-in machine and choose your seat. Then you receive your boarding pass. The next day you go directly to your departure gate.
Luggage Allowances
Carry on baggage
Economy Class passengers are only permitted one piece of hand baggage. Each piece of hand baggage may not be larger than 55 x 40 x 20 cm and may not weigh more than 8 kg. An exception are foldable garment bags. They count as hand baggage up to a size of 57 x 54 x 15 cm.
Checked Baggage
* On all flight routes (international and within Germany) 20 kg (44lb) - plus 1 ski bag and plus 1 golf bag * From and to Canada und the USA 2 pieces, 23 kg each * Via the USA (for routes that land in the USA) 2 pieces, 23 kg each * Between Europe and Mexico 2 pieces, 23 kg each * From West Africa (Return flight, ticket bought in West Africa) 2 pieces, 23 kg each * From Brazil to Europe and the Middle East (Return flight, ticket bought in Brazil) 2 pieces, 23 kg each * Between Japan and the USA/Canada 2 pieces, 23 kg each * From West Africa to Japan (Return flight, ticket bought in West Africa) 2 pieces, 23 kg each * With a Star Alliance Round the World Ticket 2 pieces, 23 kg each
Frequent Flyer Services
Miles & More
MILES & MORE MEMBER: * Earning miles * Spending miles * Unlimited mileage validity (For holders of a german Lufthansa Miles & More Credit Card) * Lufthansa Miles & More Credit Card (Starting from €50 per year) FREQUENT TRAVELLER: * Qualification threshold(35,000 status miles within a calendar year) * Earning miles * Spending miles * Unlimited mileage validity * Executive Bonus(25% more award, status and HON Circle miles) * Waitlist priority * Preferential check-in(Priority check-in) * Increased registered baggage allowance(40 kilos (for weight concept) 2 pieces max.32 kg/70lbs each) * *Increased registered golf baggage allowance(Free allowance for one golf bag (max. 15 kg) with weight concept ) *Ski bag free of charge(Free of charge within the free baggage allowance under the 'Weight Concept' ) * Lounge access(Business Lounge) * Exclusive service hotline * Lufthansa Miles & More Credit Card(Starting from €62 per year) SENATOR: * Qualification threshold(130,000 status miles within a calendar year ) * Earning miles * Spending miles * Unlimited mileage validity * Executive Bonus(25% more award, status and HON Circle miles) *Upgrade Voucher(Two eVouchers on achieving status and two more for every status retention) *Guaranteed booking(Up to 48 hours before departure in booking class C, or up to 72 hours in booking class Y) * Waitlist priority *Increased registered baggage allowance(Extra 20 kilos (for weight concept) or one extra bag (for piece concept) ) * Increased registered golf baggage allowance(Free allowance for one golf bag (max. 15 kg) with weight concept ) * Ski bag free of charge(Free of charge within the free baggage allowance under the 'Weight Concept' (16)) * Priority baggage handling * Lounge access(Senator and Star Gold lounges) * Access to First Class Terminal(Only with First Class ticket (on Lufthansa flights)) * Companion Award * Exclusive service hotline * Mileage advance * Senator Premium Award * Lufthansa Miles & More Credit Card (Free) HON CIRCLE MEMBER: * Qualification threshold(600,000 HON Circle miles within two consecutive calendar years) * Earning miles * Spending miles * Unlimited mileage validity * Executive Bonus(25% more award, status and HON Circle miles) * Upgrade Voucher(Six eVouchers on achieving status and six more for every status retention ) * Guaranteed booking(Up to 24 hours before departure in booking class C or D, or up to 72 hours in class category Y ) * Waitlist priority * Increased registered baggage allowance(Extra 20 kilos (for weight concept) or one extra bag (for piece concept) ) * Increased registered golf baggage allowance(Free allowance for one golf bag (max. 15 kg) with weight concept ) * Ski bag free of charge(Free of charge within the free baggage allowance under the 'Weight Concept' (16)) * Priority baggage handling * Lounge access (Lufthansa First Class Lounges and First Class Terminal in Frankfurt (12)) * Limousine and transfer service * Personal assistance(At Frankfurt and Lufthansa intercontinental stations around the world) * Greater flight award availability * Companion Award * Exclusive service hotline(24 hours a day, from anywhere in the world) * Senator Partner Card for spouse or long-term partner * Mileage advance * Lufthansa Miles & More Credit Card (Free) * Access to First Class Terminal(Yes, irrespective of current class of travel (on Air Dolomiti, Austrian Airlines Group, Lufthansa, SWISS))
Reviewed Flights
Forpapayaman1011
on 03/12/09
From Hong Kong, China (HKG) to Frankfurt, Germany (FRA)
Customer Service: 
8.00
In-Flight Entertainment: 
8.00
Comfort: 
8.00
Cabin Atmosphere: 
8.00
Food & Beverage: 
8.00
Value for Money: 
6.00
Flight date: 2009-3-7
Aircraft 744, Flight went smoothly, departure after lunch (nice lounge!!) arrival in the evening, great flight experience, will fly again. Frankfurt airport is far too big for me and it is very hard to find connection flights on time.