Airline Detail >> Economy
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Overall Rating: 7.17
On 25th October 1985, Emirates® flew its first routes out of Dubai with just two aircraft - a leased Boeing 737 and Airbus 300 B4. Then, as now, our goal was quality, not quantity, and in the years since taking those first small steps onto the regional travel scene, Emirates® has evolved into a globally influential travel and tourism conglomerate known the world over for our commitment to the highest standards of quality in every aspect of our business. Though wholly owned by the Government of Dubai, Emirates® has grown in scale and stature not through protectionism but through competition-competition with the ever-growing number of international carriers that take advantage of Dubai’s open-skies policy. Not only do we support that policy, but we see it as vital to maintaining our identity and our competitiveness. After making its initial start-up investment, the Government of Dubai saw fit to treat Emirates® as a wholly independent business entity, and today we are thriving because of it. Our growth has never been lower than 20 per cent annually, and the airline has recorded an annual profit in every year since its third in operation. Continuing our explosive growth while continually striving to provide the best service in the industry is the secret of Emirates’® success. The Emirates Group announced record net profits of Dhs 3.5 billion (US$ 942 million) for the financial year ended 31st March 2007. The 28.8 per cent increase in profits versus the previous year speaks of a promising future of an airline we feel is greater than the sum of its many parts, which now include: •An award-winning international cargo division •A full-fledged destination management and leisure division •An international ground-handler •An airline IT developer.
Customer Service :
7.00
Comfort:
7.00
Food & Beverage:
8.00
Value for Money:
7.00
In-Flight Entertainment:
7.00
Cabin Atmosphere:
7.00
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In-flight Service
Communications
* In-seat telephone Use the satellite telephone in every seat to call any phone in the world at only US$5 per minute. All major credit cards are accepted, as well as pre-paid telephone cards (available onboard). You can also use the phone to speak to someone seated elsewhere on board. * SMS and email You can send and receive SMS and email messages to any mobile phone or email address in the world for US$1 per message. * Personal email On our Airbus A340-500 you can access personal email accounts, such as Hotmail, Gmail and Yahoo, on your Wifi enabled laptop. * Up to the minute information Follow the progress of your flight on our moving map channel, Airshow; or enjoy a bird’s eye view from one of the external cameras.. Or perhaps you’d like to read up on Dubai, Emirates®, or our frequent flyer program, Skywards®. You can also see live BBC news headlines, refreshed regularly during the flight. You won’t have to miss a thing while you’re in the air.
Entertainment
* Information Follow the progress of your flight, or take in the view from the aircraft’s external cameras. Keep in touch with live business, news and sport headlines from BBC News, and read up on Dubai and Emirates®. * Entertainment Over 600 channels of premium entertainment to keep you busy during the flight. The latest and best movies, television, audio and games from around the world. * Emirates tv&radio Emirates tv&radio is offered on many of our routes, offering 15 video and 26 audio channels, as well as 50 video games.
Cabin Features
* Emirates® Economy Class is designed to give you more room, more comfort and better service, for an all-round better flight. Thoughtfully designed cabins mean more space for each passenger. * Complimentary beverages and superb multi-course meals are provided, as well as personal seatback monitors to enjoy our outstanding inflight entertainment, whether it’s over 600 channels of on-demand programing on ice or the superb selection of film, TV and audio on tv&radio. * Economy passengers can stay in touch with SMS, phone and email at their seats, and of course, every passenger will enjoy the same high standard of service from our multi-lingual crew that is offered in all cabins
Food & Drink
Dining
•Economy Class passengers enjoy a complete range of complimentary drinks in-flight-including a choice of excellent red and white wines, except on restricted routes, such as flights to Saudi Arabia, Kuwait, and Iran. Champagne is also available, at a reasonable cost. •Lunch and dinner on long-haul flights include hors d’oeuvre, salad, a choice of two main courses, dessert, chocolates, tea and coffee, and liqueurs.
Wine
* To South East Asia, Far East and Asia-Pacific Champagne Red Wine White Wine * To Europe, USA and Africa Champagne Red Wine White Wine
Check-in Option
Online Check-in
You can save time at the airport by checking in online between 2-12 hours before departure. While checking in, you'll also be able to select your preferred seat or add a frequent flyer number.
Luggage Allowances
Checked Baggage
* WEIGHT CONCEPT: 20 kg * PIECE CONCEPT -USA, Canada and Brazil Two (2) bags. Total dimensions (length, width and height) of each piece must not exceed 63 inches (158 cm). Overall dimensions of the two pieces should not exceed 107 inches (273 cm). Weight of each piece not to exceed 50 pounds (23 kg). -Other piece concept countries and Brazil Two (2) bags. Total dimensions (length, width and height) of each piece must not exceed 63 inches (158 cm). Combined total dimensions of the two pieces must not exceed 107 inches (273 cm). Weight of each piece not to exceed 70 pounds (32 kg).
Carry on baggage
Economy Class passengers are permitted one piece of carry-on baggage, subject to the following size and weight limitations: *Handbag: 22 x 15 x 8 INS (55 x 38 x 20 cm) Weight must not exceed 15 lbs (7 kg).
Frequent Flyer Services
Skywards
Skywards membership opens up a world of exclusive benefits and privileges to make your travel more rewarding and enjoyable. * Membership Tiers Learn what it takes to reach each membership level—and what benefits and privileges you’ll receive * Earning Miles Skywards® membership gives you fast and easy ways to earn Skywards® Miles, both with Emirates® and with our many partners, from airlines and hotels to car hire and credit cards. * Travel Rewards See all the ways you can redeem your Miles, from free flights and travel upgrades to other holiday and leisure rewards. * Journey Management All members have access to special features and services that make travel as enjoyable and stress-free as possible * Personal Travel Coordinator You can nominate anyone you choose to manage your Skywards® account on your behalf. * Skysurfers Even our youngest travelers can enjoy the benefits of membership with special Skysurfers treatment.
Reviewed Flights
MarthaTravels
on 10/23/09
From London, United Kingdom (LGW) to Dubai, United Arab Emirates (DXB)
Customer Service: 
10.00
In-Flight Entertainment: 
9.00
Comfort: 
8.00
Cabin Atmosphere: 
8.00
Food & Beverage: 
8.00
Value for Money: 
6.00
Flight date: 2009-10-19
This flight from Gatwick to Dubai with Emirates in Business Class was great. The flight was easy and the service impeccable. Emirates have one of the best in-flight entertainment systems out there with tons of film choices to keep you entertained during the 7 hour flight.
SHARK00619
on 03/02/09
From Dubai, United Arab Emirates (DXB) to Shanghai, China (PVG)
Customer Service: 
8.00
In-Flight Entertainment: 
6.00
Comfort: 
4.00
Cabin Atmosphere: 
6.00
Food & Beverage: 
6.00
Value for Money: 
6.00
Flight date: 2009-2-27
Pleasent flight, headsets this time okay, seats better, food was excellent as ususal, service was good. Business Class Lounge amazing, showers clean, although one shower had only cold water.
SHARK00619
on 02/28/09
From Istanbul, Turkey (IST) to Dubai, United Arab Emirates (DXB)
Customer Service: 
7.00
In-Flight Entertainment: 
4.00
Comfort: 
2.00
Cabin Atmosphere: 
2.00
Food & Beverage: 
6.00
Value for Money: 
4.00
Flight date: 2009-2-28
Business Class Lounge Access, great! Veuve Cliquot - the food like being in a 5 star restaurant! Terrible Flight, Airbus A330-200, seats were broken, headsets couldn't be plugged in, some passengers complained that there seat was broken, their screen was not proper working as well. Will never book flight again, if Airbus A330-200 is operating on those routes, terrible terrible.
SHARK00619
on 02/25/09
From Shanghai, China (PVG) to Dubai, United Arab Emirates (DXB)
Customer Service: 
6.00
In-Flight Entertainment: 
7.00
Comfort: 
8.00
Cabin Atmosphere: 
8.00
Food & Beverage: 
8.00
Value for Money: 
8.00
Seat number: 16A   Flight date: 2009-2-24
Early Emirates-Flight, flight-went-smoothly, departure on time, Business Class Check-In, even when flying Economy Class, including priority boarding. Service was fine, just one of their stuff has been very rude, glad that he just come to my seat before landing. (he should be replaced, as he is not meeting Emirates service expectations).
SHARK00619
on 02/25/09
From Dubai, United Arab Emirates (DXB) to Istanbul, Turkey (IST)
Customer Service: 
10.00
In-Flight Entertainment: 
8.00
Comfort: 
8.00
Cabin Atmosphere: 
8.00
Food & Beverage: 
9.00
Value for Money: 
8.00
Flight date: 2009-2-24
Skywards Silver Lounge Access when flying Economy Class, Emirates Terminal 3 is very impressive and state of the art. The flight itself went smoothly, priority boarding for Gold and Silver Members. The service was excellent and the peak: A flight attendant come up to my seat with a hand-written note, reading out my name, informing me that I'm one of the most valuable customers for Emirates, I should let them know if there is anything they can do for me and they will look after me more frequently, to make sure they can exceed my expectations.