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American Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation to our customers, along with numerous related services. We are dedicated to making every flight you take with us something special. Your safety, comfort and convenience are our most important concerns. In June 2007, American Airlines and other members of the Air Transport Association agreed to prepare and submit to the Department of Transportation (DOT) service plans addressing particular issues of consumer interest. American Airlines and American Eagle submitted their joint Customer Service Plan to the DOT on September 15, 1999.
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In-flight Service
Comfortable Seating
Six way adjustable leather headrests let every customer rest comfortably with no neck discomfort. Our seat and back cushions are thoroughly tested and designed for maximum comfort. And most of our tray tables can slide, giving you the option to set your laptop, drink, or book in the most convenient position.
Expanded Overhead Bins
we've installed overhead bin extensions to increase carry-on space. These extensions allow you to store your roll-aboard bag wheels end first into the overhead bins making boarding and deplaning easier. Look inside the bins for the placard identifying the new bin extensions.
Power Up
American offers more powerports than any other U.S. airline. Your seat may be equipped with a "cigarette lighter" style outlet delivering 15 volts of direct current. On most aircraft, a power outlet is available at each seat.
Entertainment
If you are traveling on a Boeing 777, American Airlines is currently transitioning from an analog tape based system to an audio/video on demand digital system. During the transition on our analog B777 aircraft you will enjoy a personal video monitor with 10 channels of programming.
On select Boeing 767 flights in premium cabins, a personal Inflight Theater offers additional entertainment including a Bose® Acoustic Noise Cancelling® Headset, personal media player with a selection of up to 14 movies, 900 minutes of TV and short-subject programming, 50 music CDs and 14 American Airlines branded audio channels.
Wireless Internet Service
The Fort Worth-based carrier has partnered with communications firm Aircell to provide the wireless Internet service, dubbed “Gogo.” Customers will pay $12.95 on flights more than three hours, and $9.95 on shorter trips.
Food & Drink
Complimentary Food Service
Complimentary meal service is provided in the Main Cabin on Europe, Latin America, Japan, and Hispaniola (which includes Haiti and the Dominican Republic),on flights that depart within traditional breakfast, lunch and dinner meal windows. On flights where only beverages are served, we invite you to visit any of the airport concessions and bring food purchases on board.
Beverage
Nonalcoholic beverages
* Coca-Cola Classic
* Diet Coke
* Sprite
* Pepsi
* Diet Pepsi
* Sierra Mist Free
* Canada Dry Ginger Ale
* Canada Dry
* Tonic Water
* Canada Dry Club Soda
* Minute Maid Orange Juice
* Minute Maid Apple Juice
* Cranberry Apple Cocktail
* Mott's Tomato Juice
* Mr. & Mrs. T Bloody Mary Mix
* Lipton Tea
* Bottled Water
* Coffee
Check-in Option
On-line Check in
Flight Check-In can be found on the AA.com home page, or under the 'Reservation' tab and is the perfect way to stay one step ahead anytime you travel within the U.S. on a domestic electronic ticket.
Round Trip Flight Check-In is now available.
Self-Service Check-In
You can check in, select a seat, check your bags, print your boarding pass and obtain an electronic receipt - all from within the airport.
Curbside Check-In
It not only saves you a suitcase struggle, it also allows you the option of checking excess baggage and picking up your boarding pass.
American Airlines boarding passes go mobile
Upon arriving at the airport, the passenger can open the e-mail on their Internet-enabled mobile device to have the bar code scanned at the Transportation Security Administration's checkpoints and at the airline's gates.
Passengers can also use the same method for check-in luggage at American Airlines' self-service machines, ticket counters, or curbside check-in facilities.
Luggage Allowances
Checked Baggage
* Flights wholly within the U.S., Flights between the U.S. and Canada, Flights to/from Puerto Rico and the U.S. Virgin Islands: 2 pieces, 62 in/157 cm, 50 lbs/23 kgs.
* Travel to/from Brazil: 2 pieces, 62 in/157 cm, 70lbs/32kg.
* Other International Travel: 2 pieces, 62 in/157cm, 50 lbs/23kg
Carry-on Baggage
* Flights wholly within the U.S., Flights between the U.S. and Canada, Flights to/from Puerto Rico and the U.S. Virgin Islands: 1 pieces, 45 in/114 cm, 40 lbs/18 kgs.
* Travel to/from Brazil: 1 pieces, 45 in/114 cm, 40lbs/18kg.
* Other International Travel: 1 pieces, 45 in/114cm, 40lbs/18kg
Frequent Flyer Services
AAdvantage Program Overview
AAdvantage members earn miles each time they purchase an eligible published-fare ticket and fly on American Airlines®, AmericanConnection®, American Eagle® or any of our more than 21 airline partners. They also earn bonus miles for flying on an eligible purchased-fare Business Class ticket on American Airlines or any of our airline partners as follows:
* An additional 25% of flight mileage flown in Business Class, or
In addition, members earn miles when staying at AAdvantage hotel partners or when renting a car from a partner company. Currently over 35 hotel partners representing more than 75 brands and all seven major car rental agencies are AAdvantage partners.
Because not everyone is a frequent traveler, miles can also be earned through non-travel-related partners including assorted financial and retail partners.
Miles can be redeemed for a variety of travel awards around the world on American Airlines, AmericanConnection, American Eagle and our airline partners.
Top Airlines
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It was an old plane and configuration. No seat TV. Food sandwiches - hamburger or chicken burger. The steward was brilliant! Introduced his golf game over speaker, thanked us personally for flying and shook our hands! Lifted the cases down for one woman, so attentive!! Brilliant! It was a very bumpy flight in parts.
I had a wonderful experience when flying American Airlines over the Thanksgiving holidays. I flew from Nashville to Washington, D.C the Friday before Thanksgiving and then back to Nashville the Friday after Thanksgiving. I was very pleased with every component of my flying experience when traveling in both directions. When I got to the check-in counter for my outgoing flight, I realized that I had didn’t know my confirmation number and the American Airlines worker was more than willing to look up my information and write the number down for me so I could enter it into the check-in system. The check-in computer system itself was very straightforward as well. Using the touch screens, all passengers can check in, print out their boarding pass, and pay to check bags in a matter of seconds, which really cuts down on time spent waiting in lines. The attendants at the counter quickly weighed my bags and sent me on my way to go through security. The friendly scanners at the gates and the welcome that I received when stepping onto the plane made the flight process less daunting and more enjoyable than other on airlines which I have recently flown. The cleanliness of the airplane, the down-to-the-minute preciseness of flight lengths, and the outgoing flight attendants were first-rate as well. Arriving to both destinations early and exiting the plane swiftly were icing on the cake. My recent experience with American Airlines was terrific and I was able to relax throughout the flying experience more than I ever have.
Check in faultless and most efficient I have ever seen. Flight on time, service excellent, friendly crew and good choice of beverages and food.