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Overall Rating: 6.00
Cathay Pacific Airways is an international airline registered and based in Hong Kong, offering scheduled cargo and passenger services to over 105 destinations around the world. We are deeply committed to Hong Kong, where the Company was founded in 1946. We continue to make substantial investments to develop Hong Kong's aviation industry and enhance Hong Kong's position as a regional transportation hub. In addition to our fleet of aircraft, these investments include catering, aircraft maintenance and ground handling companies, as well as our corporate headquarters at Hong Kong International Airport. Cathay Pacific and its subsidiaries and associates employ 21,000 staff in Hong Kong. The airline's two major shareholders are both Hong Kong companies listed on the Hong Kong Stock Exchange, as is Cathay Pacific itself. Cathay Pacific is the major shareholder in AHK Air Hong Kong Limited, an all cargo carrier that offers scheduled services in the Asia region, and is a shareholder in Hong Kong Dragon Airlines Limited. We are also a founding member of the oneworld global alliance whose combined networld serves over 600 destinations worldwide.
Customer Service :
6.00
Comfort:
6.00
Food & Beverage:
6.00
Value for Money:
6.00
In-Flight Entertainment:
6.00
Cabin Atmosphere:
6.00
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In-flight Service
Amenity Kits
Offering you a choice of inflight cocktails, giving you deluxe amenity kits on long-haul flights.
Entertainment
You can sit back and enjoy your own personal TV. There are 25 channels to choose from -- everything from sports and news, to movies and shows. There's also Cathay KIDZ, as well as special movies and features for children. In fact, over 100 hours of non-stop entertainment awaits you - with interactive onscreen information available in English, and Chinese
Fixed Seat Design ( New Inflight Products)
In a world first for Economy Class travel, our new seat creates a fixed living space that no longer interrupts the space behind when you recline.
Live Back Upholstered Seat ( New Inflight Products)
The exclusive LEAP Live BackTM feature uses office chair technology to provide active support of the spine in all positions.
Seat Control ( New Inflight Products)
The recline button enables the seat bottom to slide forward while the back recedes into the shell. To return to upright position, simply slide the seat back.
Adjustable Headrest ( New Inflight Products)
Adjustable ears and specially designed neck support provide additional comfort inflight.
Literature Pockets ( New Inflight Products)
The literature pocket has been relocated to below the seat cushion to create more leg room.
Enhanced Personal Entertainment System ( New Inflight Products)
The larger 9" personal TV screen and the Audio Video on Demand function will ensure greater viewing enjoyment and freedom of choice.
Coat Hook ( New Inflight Products)
The coat hook is another new feature designed for added convenience.
Larger Tray Table ( New Inflight Products)
A larger table offers increased comfort when dining.
Food & Drink
Meal
You also enjoy a great selection of food and beverages. A variety of regional dishes as well as snack foods (such as ice cream and cup noodles) are available on selected flights. To go with the good food, many beverages such as oolong tea are served in the air.
Check-in Option
Check-in
The "single queue" concept is a quicker, hassle-free check-in service.
Luggage Allowances
Check-in baggage
Check-in baggage allowance is 20kg. On flights to, from or via the USA, Canada and certain countries in South America, you may check in 2 bags with dimensions measuring up to 158cm (62 inches) in total and 32kg (70lbs) in weight for each.
Frequent Flyer Services
The Marco Polo Club
The Marco Polo Club is an exclusive programme that offers a range of privileges to our most frequent flyers, all designed to enhance your journey before, during and after your flight. Cathay Pacific's worldwide network, Dragonair's extensive coverage of Mainland China, and both airlines' affiliation with the oneworld® alliance, makes The Marco Polo Club the most powerful airline loyalty club in Asia. With over 600 destinations in 130 countries, The Marco Polo Club lets you enjoy a world of benefits, convenience and personalised service wherever you go, including: * 24-hour access to the worldwide toll-free Marco Polo Club Service Line * Priority check-in and boarding * Inflight duty-free specials on Cathay Pacific and Dragonair * Excess baggage allowances, guaranteed seats, worldwide lounge access and exclusive benefits on oneworld alliance airlines for Silver tier members and above * The Club Magazine * Latest news and special offers via email The Marco Polo Club has four tiers – Green, Silver, Gold and Diamond. As a member, you take with Cathay Pacific, Dragonair or any of the oneworld alliance airlines contributes towards your membership status. Membership is reviewed every year and renewed based on your travel activity over the previous 12 months.
Reviewed Flights
Simbad
on 03/15/10
From Hong Kong, China (HKG) to Bahrain, Bahrain (BAH)
Customer Service: 
4.00
In-Flight Entertainment: 
2.00
Comfort: 
2.00
Cabin Atmosphere: 
4.00
Food & Beverage: 
4.00
Value for Money: 
2.00
Seat number: 15K   Flight date: 2010-3-12
Disappointed to find very old Business Class cabin! My TV controller was broken and the system was so old and only a number of channels. Such a pity as had I known I could have flown either Qatar or Emirstes to Bahrain either via Doha or Dubai. Really disappointing! Only did it for miles! You can watch the video here.
Mercury
on 12/31/09
From London, United Kingdom (LHR) to Hong Kong, China (HKG)
Customer Service: 
7.00
In-Flight Entertainment: 
8.00
Comfort: 
8.00
Cabin Atmosphere: 
6.00
Food & Beverage: 
6.00
Value for Money: 
3.00
Seat number: 31J   Flight date: 2009-12-28
The actual flight was fine. We were in the front of the economy cabin, but the people in the back had a less good time as the air-con was broken and it was 24 degrees. Apparently a lady fainted and was throwing up... What was NOT fine was that we were overweight baggage wise and Cathay Pacific wanted to charge us £41 per kilo (for 18 kilos) at Heathrow. £41 PER KILO - isn't this absurd? It would cost the same to buy a whole new return trip ticket for that price. Luckily I could pay in miles, so I drained all that I've accrued over the past year to avoid paying the cash. The Cathay Pacific lounge at Heathrow is nice though, with good amenities. Not as impressive as Hong Kong, but then it's not the flagship lounge. It was nice to escape the mayhem of Heathrow Terminal 3 for a short while.
Archie
on 10/05/09
From Hong Kong, China (HKG) to London, United Kingdom (LHR)
Customer Service: 
7.00
In-Flight Entertainment: 
8.00
Comfort: 
9.00
Cabin Atmosphere: 
6.00
Food & Beverage: 
8.00
Value for Money: 
8.00
Seat number: 16K   Flight date: 2009-10-1
Usual Cathay welcome – very efficient and clinical. Smiles all perfect – not too sure about the sincerity! The flight supervisor had problems with my name – but that is usual, welcomed me….. The attendants were not friendly, and seemed reticent to give us drinks without us having to ask! Even though I am a Gold Card member, I was disappointed. The flight was so smooth – did not even know I was in a plane! Excellent. The Captain made no comments about the weather going ahead. Two food services – breakfast and dinner – again very clinical….. but no complaints! The cabin lighting is like being in economy. Lacks character….. Cathay Pacific are very good – but how do Virgin Atlantic compare? They are much more friendly maybe?
Archie
on 10/05/09
From Shanghai, China (PVG) to Hong Kong, China (HKG)
Customer Service: 
9.00
In-Flight Entertainment: 
8.00
Comfort: 
10.00
Cabin Atmosphere: 
9.00
Food & Beverage: 
9.00
Value for Money: 
9.00
Seat number: 4K   Flight date: 2009-9-30
What a lovely surprise! I was in Cathay Pacific's Business Class – and on boarding was told that I was in the First Class section! 4K! The video (coming soon, keep tuned!) shows how amazing the loos are in Cathay Pacific's First Class section. We were on a 747 from Shanghai to Hong Kong as the travellers were massive leaving China for the Autumn festival. It was a pleasure to fly this plane. Cathay were the carriers – not the usual Dragon Air – a real joy.
Emma123
on 08/10/09
From London, United Kingdom (LHR) to Hong Kong, China (HKG)
Customer Service: 
8.00
In-Flight Entertainment: 
6.00
Comfort: 
8.00
Cabin Atmosphere: 
7.00
Food & Beverage: 
7.00
Value for Money: 
6.00
Seat number: 37K   Flight date: 2009-8-4
Another all-round-very-good flight from Cathay on the London - Hong Kong route. Love the new planes and really do believe that CX has the best service on this long-haul trip (well, perhaps they tie with ANZ).